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22/07/2023
Terms & Conditions
To avoid any misunderstandings here are our pupils’ terms and conditions, we have tried to make them as easy to read as possible for you:
These terms and conditions are for the benefit of both instructors, (hereby referred to as Not 2 Fast Not 2 Furious) and you, (hereby referred to as the student)
Our instructors
At Not 2 Fast Not 2 Furious your driving instructor is self-employed.
The contract for driving lessons is between pupils and Not 2 Fast Not 2 Furious Driving School.
• Payment can be made by Bank Transfer or cash on the day of the lesson, we cannot be held responsible for any large sum cash payments you decide to pay to your instructor during your lessons.
• Not 2 Fast Not 2 Furious Driving School will provide the pupil with a dual controlled car, in a clean and roadworthy condition.
• Not 2 Fast Not 2 Furious instructors will professionally represent themselves and be smart in appearance.
• Not 2 Fast Not 2 Furious will abide by an equal opportunity policy and will not discriminate against race, colour, creed, gender, or sexual orientation etc.
Driving Test
Not 2 Fast Not 2 Furious is entitled to withdraw their car for the usage of your test, should they feel you are not ready. Your instructor will always give you a minimum of 5 working days’ notice, providing you haven’t come to the instructor at short notice (less than five working days).
Very occasionally, instructors can become ill at short notice. In the event that this happens, we will reschedule your lesson at no extra cost
In the event the instructor’s car is not road worthy for your driving test due to accident/damage etc, your instructor will do their utmost to find you a like for like vehicle.
However, we cannot guarantee an identical vehicle. In the unfortunate event of this happening your instructor will liaise with you until a resolution is agreed.
If the DVSA examiner has declined to go out on test in your instructor’s car because it’s not roadworthy for any reason such as a nail in tyre or brake light not working, your driving instructor will pay for your replacement test.
Please note, your instructor may charge additional fees on your driving test day.
Offers
First-time offers are available to new pupils joining Not 2 Fast Not 2 Furious, you may only take 1 of these offers, and they cannot be used in conjunction with any other offers. You must not have a Driving Test Booked.
Paying your instructor
Please ensure you ask for a receipt on the day of paying cash to the instructor. You must inform us immediately after the lesson if you haven’t obtained a receipt and would like one.
We cannot be held accountable for any cash/bank transfer payments made to your instructor. The safest and most secure way to protect your money is by paying by debit/credit card, bank transfer or through PayPal.
Cancellation Policy
You are required to give a minimum of 24 hours’ notice to your instructor should you wish to cancel a lesson. Anything less than 24 hours and your instructor is entitled to charge you the normal lesson rate or the prorated amount if it’s a block booking, which includes the discount.
It is your responsibility to present your valid UK provisional driving license before the start of your first lesson. Failure to do so entitles the instructor to cancel any lessons you have booked within 24 hours, and you will be charged.
Not 2 Fast not 2 Furious cannot be responsible for any lesson/test cancellations due to mechanical breakdown or other emergencies such as illness/bereavement. We will endeavour to find a replacement vehicle/instructor as soon as possible, but this is not guaranteed.
Refund and Complaints Policy
If you have pre-purchased driving lesson/s and you have now changed your mind, then you have 30 days from the purchase date to request a full refund. You should email: not2fastnot2furious@gmail.com ASAP. A full refund will only be issued if zero hours have been used and the date, we receive the email is within 30 days of the purchase date. If you book a block of lessons and are unable to continue with them, we can issue a credit note for your remaining lessons if you have already started learning, which can be transferred to a friend/family member. (Expires 6 months from issue). Block bookings are non-refundable unless zero hours have been used.
When purchasing gift vouchers please be aware they are valid for 6 months from the date of purchase. Once the first lesson has commenced the learner has a further 6 months to complete the lessons from the gift voucher.
All pre-paid block booking offers are valid for 6 months from the date of purchase. If you have any issues commencing/fulfilling your remaining lessons, then please notify us by email: not2fastnot2furious:’gmail.com (so we have proof of your problems/circumstances). Unfortunately, if you contact us after the 6 months have expired then you will lose any remaining lessons.
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If you book an intensive course with Not 2 Fast Not 2 Furious and you then choose to cancel before commencing any lessons – you will lose 50% of the course payment unless a minimum of 2 weeks’ notice is given. Your instructor has booked your lessons out in their diary and has committed to you. An intensive course requires a lot of planning. Driving instructors are self-employed so the 50% deposit secures your lessons times in the instructor’s diary. If you have commenced an intensive course and you choose to cancel, then you will forfeit any remaining hours you have paid for.
Complaints Procedure
We believe that any complaints about the instructor’s training vehicle, ethnic origin, sex, or training resources is a form of preference and should be stated when booking the first lesson, not after your first lesson.
If you have any problems or wish to raise a complaint, please consult with the instructor. If you are still unhappy then put this in writing and email us. Please include your best contact number and we will contact you as soon as possible.
If your complaint is regarding your test preparation please tell us in advance, not after your test, so we can help you. This gives you and us the best possible chance of passing first time.
Please understand that every instructor has their own way of teaching. If you have decided to seek a second opinion from another driving school and they disagree with our instructor’s teaching methods, it doesn’t always mean your new school is right. If you have any issues regarding your lessons, then please speak to your instructor or alternatively contact us at not2fastnot2furious@gmail.com
If we are unable to resolve your complaint, we may refer you to
• Citizen’s advice
• Money Claim online
• DVSA
Offers/Price changes:
Not 2 Fast Not 2 Furious are entitled to change driving tuition offers and prices at any time. Lesson prices are subject to change depending on location and inflation/costs, all changes will be made in writing within 1 week of the changes applying (unless the increase is related to the location)
Any pre-payments are honoured at the time in which they were purchased, but the first lesson must be taken within a 6-month period from the date of purchase.
Student Responsibilities
• Be aged 17 or older (16 or over if disabled)
• Hold a driving licence that is valid for the UK (provisional, full or an appropriate foreign licence)
It is your responsibility to provide your instructor with proof that you have a valid licence to drive before the commencement of your first driving lesson. If you fail to provide this proof, your instructor is entitled to refuse to conduct the driving lesson but may still charge you for such driving lesson.
• Be punctual for lessons
• Be prepared for lessons, not consumed alcohol/drugs even if night before, if the instructor has reason to believe that you are unsuitable to drive, they have the right to cancel the lesson and charge you the full cost of the hours booked.
• If you fail to arrive for a lesson, you will be charged the full cost of the hours you have booked (Keep A record of your lessons, set reminders on your phone so that you do not forget!)
• Inform your instructor within 24 hours that you are unable to attend your lesson, failure to do so will result in the full payment being requested. (We appreciate there are sensitive circumstances that may not always be possible to foresee therefore your instructor will use their discretion)
• Practice routines or follow any off lessons activities that your instructor has given you.
Use of Personal Information:
All personal information and details given to Not 2 Fast Not 2 Furious are used to deliver the service intended and records are kept strictly confidential. Occasionally your information may need to be shared with third parties, in order for us to provide you with the requested service. For further information please visit Privacy Policy on our website or ask to see a copy.
Not 2 Fast Not 2 Furious uphold and are in accordance with the Data Protection Act (1998)
Limitation of Liability
Not 2 Fast Not 2 Furious and our driving instructors are not liable to you (the pupil) for any loss or damage caused relating to any business interests such as lost profits, lost earnings, loss of opportunity/business or business interruption, including in no event liable for negligence or breach of statutory duty.
All the content provided on this website such as information, logos and images relating to Not 2 Fast Not 2 Furious as a company and the products/services provided, are displayed without any representation of a warranty being made. Whether it be implied warranties of satisfactory quality, fitness for a particular purpose, compatibility, non-infringement, accuracy, and security. For what has been permitted by law exclusion of all terms and warranties are applied, whether directly or indirectly.
Not 2 Fast Not 2 Furious does not represent the information provided being error-free and is not liable for any viruses or malware that the server may transmit between devices/users.
Driving Resources:
Your Driver record will contain useful resources and You can access the driving videos and driving test tips online via You Tube.
If you would like access to theory training, please speak with your instructor.